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999 For All Emergencies (Malaysia) October 3, 2007

Posted by kkchow23 in Useful and Interesting.
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devid@thestar.com.my 

PUTRAJAYA: It’s back to 999 to report all forms of emergencies. 

And callers can expect their calls to be answered within 10 seconds or after four rings. 

Cellular phone users who had been dialling 112 could also dial the 999 numbers to reach the emergency call centre.  

Unlike before people need not dial three sets of numbers (999, 994, 991 and 112 – for cellular phone users) to reach the different emergency and rescue service providers in the country. 

Deputy Energy, Water and Communications Minister Datuk Shaziman Abu Mansor said specially-trained professionals from the 999 Emergency Call Service Centre would handle all emergency calls and reroute them, complete with digital data on the type of emergency and location. 

The calls would then be handled by the respective emergency service providers like the police, ambulance, fire stations and civil defence rescue units.

Shaziman said the 999 call centre would be fully managed by Telekom Malaysia (TM) Bhd and a nationwide campaign on the use of a single number was being carried out. 

“By January next year, the 991 and 994 numbers will not be used anymore, but those who still use it to call emergency service will be rerouted to the emergency call centre located throughout the country,” he told reporters during a soft launch of the single emergency number and awareness campaign called Satu Negara Satu Nombor – 999

Shaziman said the problem of emergency calls not being answered should not arise as the unattended calls would be passed to the next available call centre. 

There are a total of eight emergency call centres in the country, with the latest centre opening in Malacca. 

Parallel emergency numbers, such as 991 for the Civil Defence Department and 994 for Fire and Rescue, were introduced in 1991, so that such calls could be handled directly by the departments concerned.  

Before that, a single emergency number 999 was used to report all emergencies. 

Shaziman said the Government decided to develop an efficient system to regroup it back to 999 after public complaints over the four emergency numbers and the many disturbing crimes in the country. 

“It is not easy to remember several emergency numbers when a person is in distress. Even I am confused at times,” he said.

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I think it’s a good move since there won’t be so many phone numbers for us to remember anymore. When emergency arises, we don’t actually have that much time to think of that. :)

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Comments»

1. Michael - October 19, 2007

Where are the other centers located?

2. kkchow23 - October 23, 2007

The centers doesn’t change, just that it’ll be centralized to make things more efficient.

3. TOM KS - November 28, 2007

It was known that 994 has already invested more than RM10 million into a Call Center system that covers 25 Call Center sites and are linked to over 250 sub-balai. This current system are able to provide voice recording as well as detailed statistic of each call and have been operating succesfully for the last 4 years. Why is that the current system costing so much has to be replaced by a new 999 system at Fire Department level? Wouldn’t it be more cost effective to do an integration between the current 994 system with the new 999 system? If the 999 system are to replace the current 994 system, then aren’t the 994 system becomes white elephant? Why tax payers have to pay for redundant new system? Integration of these both systems will save tons of tax payers monies…


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